Shipping policy

Last Updated: July 6, 2026

Thank you for shopping with ORENVY. We are committed to delivering your order safely and as quickly as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been confirmed.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Estimated delivery times vary depending on your location.

Please note that delivery times are estimates and may vary due to customs, weather conditions, or carrier delays.

Shipping costs are calculated at checkout based on your delivery location and the products ordered.

From time to time, we may offer free shipping promotions on selected products or orders.

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take 24–72 hours to become active after your order has been dispatched.

Please ensure that your shipping address is correct before completing your purchase.

ORENVY is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will work with our shipping partners to investigate the issue and provide an update as quickly as possible.

International orders may be subject to customs duties, import taxes, or other fees imposed by your local customs authority.

These charges, if applicable, are the responsibility of the customer.

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

We will review your request and arrange a replacement or refund if appropriate.

If you have any questions regarding shipping or your order, please contact us.

Email: helloorenvy@gmail.com

We aim to respond within 24–48 business hours.