Refund policy
At ORENVY, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be in the same condition that you received it.
- Be unused and in its original packaging.
- Include all original tags (if applicable).
- Be accompanied by the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at helloorenvy@gmail.com.
Once your return request has been reviewed and approved, we will provide you with detailed return instructions and the appropriate return address.
Please do not send items back without contacting us first, as unauthorized returns will not be accepted.
If you have any questions regarding your return, you can contact us anytime at helloorenvy@gmail.com.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
We will review your request and, if approved, arrange a replacement or refund.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
- Products that have been used, damaged after delivery, or are not in their original condition
If you have any questions about whether your item is eligible for a return, please contact us before requesting a return.
Exchanges
The quickest way to receive a different item is to return the original product (once approved) and place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification.
To qualify, the item must be:
- Unused
- In its original packaging
- In the same condition as received
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at helloorenvy@gmail.com.
Contact Us
If you have any questions about our Return & Refund Policy, we're happy to help.
Email: helloorenvy@gmail.com
We aim to respond to all inquiries within 24–48 business hours.